Resetting Apple iPad Elevating Education, Everywhere During the offboarding process the iPad is provided to the area manager who will reset and wipe the iPad if it hasn't been already. Step 1: Turn off your iPad Unplug your iPad from the computer if it’s connected. Turn off your iPad using the method for your iPad model: If your iPad doesn’t have a Home button: press and hold one of the volume buttons and the top button at the same time until the power off slider appears. If your iPad has a Home button: press and hold the top button until the power off slider appears. Drag the slider to turn off your iPad, then wait a minute to make sure it turns off completely. Step 2: Put your iPad in recovery mode On a Mac with macOS Catalina or later, open a Finder window. On a Mac with macOS Mojave or earlier, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using. On a PC, open the Apple Devices app or iTunes. Connect your iPad to your computer using a USB cable. Keep your iPad connected and press the buttons for your iPad model: For iPad models without a Home button: press and quickly release the volume button closest to the top button. Press and quickly release the volume button furthest from the top button. Press and hold the top button. For iPad models with a Home button: Press and hold both the Home and the top (or side) buttons at the same time. Continue to hold the button while the Apple logo appears. Don’t let go of the button until the image of a computer and cable appears. If you see the passcode screen, you need to turn off your iPad and start again. If you can’t get your iPad to show the recovery mode screen because of issues with your button, you may need a service. Get a service Step 3: Restore your iPad Locate your iPad in the Finder, iTunes or the Apple Devices app on the computer that it's connected to. (Learn how to find your connected iPad.) Choose Restore when you see the option to Restore or Update. Your computer will download software for your iPad and the restore process will commence. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPad and start again. Wait for the process to finish. Disconnect your iPad from the computer. https://support.apple.com/en-gb/119858 Etio, St Mary’s Court 55 St Mary’s Road Sheffield S2 4AN UK Copyright © 2024 Etio, All Rights Reserved.