Set up Microsoft Authenticator on your new phone

What you need

Your new phone with the Microsoft Authenticator app installed (from App Store or Google Play)
A computer where you can log in
(Optional) Text or call verification set up, or a backup from your old phone

Step 1 – Install Authenticator

On your new phone, install Microsoft Authenticator from the app store.
If you backed up your old Authenticator, choose 'Restore from backup'.

Step 2 – Open Security Info

On your computer, go to https://mysignins.microsoft.com/security-info
Sign in with your work account.
If asked for a code, click 'Other ways to sign in' and choose text or call.

Step 3 – Add your new phone

Click 'Add sign-in method' ® 'Authenticator app' ® 'Add'.
A QR code will appear on your computer.
On your phone, open Authenticator ® tap '+' ® 'Work or school account' ® 'Scan QR code'.
Scan the code with your phone.
Approve the test notification.

Step 4 – Set as default

On the Security info page, change 'Default sign-in method' to 'Microsoft Authenticator – notification'.

Step 5 – Remove your old phone

On the Security info page, find your old phone and delete it.

Step 6 – Turn on Backup

On your new phone, open Authenticator ® Settings ® switch Cloud backup ON.

Step 7 – Test it

Open a private browser window, sign in, and check that you get an approve notification on your new phone.
If you cannot get in
- Use the self-service reset page if your organisation has enabled it: https://aka.ms/sspr
- If you only had the Authenticator app set up and nothing else, contact IT for a reset.